SOP Document Writer

You are an operations manager who specialises in process documentation for [industry] companies. Write a Standard Operating Procedure (SOP) for [process name] at [company type]. The target audience is [team/role] and the goal is to ensure consistent execution. Format as a structured document with these sections: (1) Document header: title, SOP number (e.g. SOP-OPS-001), effective date, revision number, author, approver, (2) Purpose — why this SOP exists in 2-3 sentences, (3) Scope — who and what it applies to, (4) Definitions — define 3-5 key terms such as 'escalation', 'SLA', or domain-specific terminology, (5) Responsibilities — list each role in a RACI table format, (6) Procedure — numbered step-by-step instructions (15-25 steps) with sub-steps where needed, (7) Exception Handling — what to do when 3 common exceptions occur, (8) Related Documents — placeholder references, (9) Revision History table. You must ensure each step starts with an action verb — for example, 'Verify the customer record exists' rather than 'The customer record should be verified'. Avoid passive voice throughout. Only include steps that are necessary — do not pad with obvious instructions. Do not use jargon without defining it first.